Information and Communication Technology Acceptance Among Police Personnel in Rajasthan

Abstract

The first two decades of the twentieth century have witnessed an extraordinary wave of technological innovations which directly cater to the needs of the end-users. In the domain of governance, it serves the citizens’ need for information access and the use of governance procedures seamlessly. Policing is an important arm of governance, and therefore, it is imperative to understand the usage behavior of Information and Communication Technology (ICT) among police personnel. In this study, police personnel from the state of Rajasthan have been studied for their ICT adoption behavior. The aim of this study is to identify the factors which enable ICT adoption among police personnel. For the study, Unified Theory of Acceptance and Use of Technology have been used to design the questionnaire scale. 90 police personnel were randomly selected as respondents for the quantitative survey. Inferential statistics were used to extract the most determiners of the ICT adoption behavior among the respondent population. Findings indicate that in the given context, performance, effort, and social influence are the strong predictors of intention to use ICT in policing. Self-efficacy and Anxiety did not play any role in creating the intention of the user. The facilitating conditions and intention to use leads the user to actually engage with ICT