Era of Strategic Performance Management Post 2000: Thinking Beyond Balanced Scorecard (a Literature Review)

Abstract

Balanced scorecard (BSC) developed by Kaplan and Norton which is extensively used by corporations for performance measurement and control system. Last two decades can be considered as an important period for enterprise performance management system as lot many criticism of BSC has been highlighted by practitioners and researchers and it had given a new way to researchers to think beyond BSC. This paper can be considered as a literature review paper where an attempt has been made to review post 2000 era of strategic performance management in terms of new development made by adding important issues related to development or designing of performance measures, performance measurement systems and performance management frameworks. The study provides an overview about BSC which include its dominance, application, practitioners view about implementation and criticism highlighted in the literature. Further, it discusses important issues raised by researchers for development of integrated performance measurement system and other issues which made an attempt to overcome the shortcomings of BSC. The literature review of around two decades is presented here where the review of 1992-2011is done to get the literature regarding application, criticism and other important issues related to BSC and 2000-2011 period’s review gives an insight about the issues raised by practitioners and researchers related to performance measurement and management system designing and development. This study gives a snapshot of the developments in the area of strategic performance management for the future researchers. The expected outcome of this study is to gain insights from the literature regarding development of integrated and holistic performance management system for the enterprise which leads to an integrated, holistic and dynamic view of enterprise performance management