A brief review on retrial queue: Progress in 2010-2015

Abstract

The present survey is based on the principle of retrials in queueing theory i.e. the customers who repeatedly try to avail the services from the server, on finding dejection, because of the inactivity of the server to provide service at an instant of selection from the queue. A bunch of work has previously been done on this front from past since it is realistic phenomena of many service system. The current investigation aims to present a brief review of the major works done on retrial queueing systems in recent years. The bibliography consists of research articles which were published in journals of repute during the period 2010-2015. In addition to the above references, an exhaustive list of books and survey papers on retrial queueing systems is also prepared so as to provide a detailed enough catalog for further understanding and research in retrial queueing domain. We have classified the journal papers according to the year of publishing. The aim of the present study is to turn up at a broad enough for a collection of important results in the theory of retrial queueing systems and their applications in solving several realistic problems. The main contribution is the bibliography of recent papers and books collected from different databases and private sources. At last, we have arranged some of the references according to the classification based on analysis and solution technique. The author(s) hope that this survey paper could be of help to learners contemplating research on retrial queues.