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Title: | Case Application of a Methodology for Determining a Manufacturer’s Preferred Customer Status with Suppliers |
Authors: | Routroy, Srikanta |
Keywords: | Mechanical Engineering Supplier development Preferred Customer Status Preferred Customer Attributes Fuzzy analytical hierarchy process |
Issue Date: | Mar-2016 |
Publisher: | Taylor & Francis |
Abstract: | As most suppliers’ role in the value addition process has been elevated to a strategic level, manufacturing supply chains are pushed to establish and develop competitive supply bases. In practice, these strategic suppliers often have multiple manufacturing-customers, making a particular manufacturer one among several manufacturers competing for the same type of products/services. This makes a supplier implicitly biased in extending and offering its best to few preferred customers, making it difficult for the manufacturer. Hence, it is always a test for a manufacturer to manage and distinguish itself as a preferred customer, specifically from its key suppliers’ perspective. Although the concept of preferred customer can bring about a tremendous change in business practice, it has been an ignored topic both in research and practice. Therefore, in this article, a methodology is proposed using extended fuzzy analytic hierarchy process for assisting a manufacturer by providing paradigms to determine its favorable disposition from its key suppliers’ perspective. This work forms a basis for a manufacturer to create the best strategies with the right suppliers and in turn, secure a strong return on investment. |
URI: | https://www.tandfonline.com/doi/abs/10.1080/10429247.2016.1139911 http://dspace.bits-pilani.ac.in:8080/xmlui/handle/123456789/11551 |
Appears in Collections: | Department of Mechanical engineering |
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