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Please use this identifier to cite or link to this item: http://dspace.bits-pilani.ac.in:8080/jspui/handle/123456789/8718
Title: Healthcare Delivery through Telemedicine during the COVID-19 Pandemic: Case Study from a Tertiary Care Center in South India
Authors: Rao, Shreyas Suresh
Keywords: Computer Science
Telemedicine
Patient satisfaction
Pandemic
COVID-19
Issue Date: 2021
Publisher: Taylor & Francis
Abstract: The Coronavirus disease 2019 (COVID-19) pandemic has necessitated medical centers across the world to deliver healthcare through telemedicine. We discuss the adoption, delivery of telemedicine services at a tertiary care center and patient satisfaction involving 456 patients in south India. Most respondents had sought telemedicine care at the department of Medicine (16.23%). The maximum satisfaction was reported by patients in OBG (100%). The responses were generally positive across all the age groups. The paper offers insights on best practices adopted at the center, lessons learnt, and provides recommendations for health care systems offering telemedicine during COVID-19 times.
URI: https://www.tandfonline.com/doi/abs/10.1080/00185868.2021.1875277
http://dspace.bits-pilani.ac.in:8080/xmlui/handle/123456789/8718
Appears in Collections:Department of Computer Science and Information Systems

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