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Browsing by Author "Vahab, Febin A"

Browsing by Author "Vahab, Febin A"

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  • ISD-An Intelligent Service Desk 
    Vahab, Febin A (CIIT, 2013)
    A knowledge base is where an organization documents communal knowledge that the teams are acquiring through hard experience. Customers are the main reason an organization need to use a knowledge base. The turn-around time ...
  • Predicting Post Importance in Question Answer Forums Based on Topic-Wise User Expertise 
    Vahab, Febin A (Springer, 2015)
    Q & A forums on the web are aplenty and the content produced through such crowd-sourced efforts is generally of good quality and highly beneficial to novices and experts alike. As the community matures, however, the explosion ...