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A literature review on total quality management (models, frameworks, and tools and techniques) in higher education

A literature review on total quality management (models, frameworks, and tools and techniques) in higher education

Sangwan, Kuldip Singh; Jasti, Naga Vamsi Krishna; Kota, Srinivas
URI: https://www.emerald.com/insight/content/doi/10.1108/TQM-04-2021-0113/full/html
http://dspace.bits-pilani.ac.in:8080/xmlui/handle/123456789/11695
Date: 2022-11

Abstract:

The purpose of this paper is to analyze the evolution of total quality management (TQM) models, frameworks, and tools and techniques in higher education (HE) over the last thirty years from 1991 till 2020, based on a literature review

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