Cost analysis of a finite capacity queue with server failures, balking, and threshold-driven recovery policy

Abstract

The study is on the cost dynamics which is concerned with finite queues in particular to susceptibility to server outages, threshold-driven recovery and Catastrophic events, but main focus is on balking behaviour of the customers. A thorough investigation of the financial implications of interruptions and efficacy to recovery strategies is done and to alleviate the impact of breakdowns, disasters and customer refusals the queue system designs through empirical research is conducted. Various recovery policies have been compared with the existing thresholds, and the study further endeavors to categorize the cost-effective approach to mitigate the economic concerns of server failures and catastrophic incidents. The study brings discernments on the expected development in the management of the queuing system along with the assistance in complete decision-making in cost efficiency and enhancement of the complete system performance.