BITS Faculty Publications
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Item Identification and modelling of factors influencing service recovery(Inder Science, 2024-04) Sharma, Satyendra Kumar; Chanda, UdayanAll supply chain around the world are established with an aim of reducing customer order cycle time, drive customer value and facilitate financial success. This also results in implementing effective service recovery strategies to achieve these goals. This paper identifies and analyses various factors which influences and contributes to service recovery process by exploring the existing literature on service recovery. Based on these factors, decision-making trial and evaluation laboratory (DEMATEL) method is illustrated to precisely measure causal relations between all factors and define the processes influencing these factors. The results of this study state that proactive recovery capability, communication from suppliers in form of early warnings, focus on service outcome failures and moment of truth are the key enabling factors for service recovery, while customer commitment level, original cost and placing inventory close to customers are the most direct influencing factorsItem Handbook of evidence based management practices in business(CRC Press, 2024) Sharma, Satyendra Kumar; Goyal, Praveen; Chanda, UdayanThis book is a collection of selected high-quality research papers presented at the 4th International Conference on Evidence-Based Management (ICEBM) 2023, held at Birla Institute of Technology & Science, Pilani, Rajasthan, India, during February 24–25, 2023. It has 76 chapters written by various scholars focusing on evidence-based management practices in different functional areas of management with the application of theory and empirical techniques.Item Impact of Seed Type and Fertilizer on Pearl Millet Yield: A Descriptive Study in Selected Districts of Rajasthan(Taylor & Francis, 2023) Routroy, Srikanta; Sharma, Satyendra KumarVarious input factors for cultivation practices are adopted in the upstream supply chain such as seed quality, fertilizer use, rainfall, temperature and farmer awareness play an important role to maximize the pearl millet yield. A survey questionnaire was developed considering these factors and 473 farmer responses were collected from the semi-arid zone of Rajasthan. The adoption of different seed types for pearl millet are 77% (Desi), 22% (Hybrid), and 0.40%(both). Whereas the fertilizers usage is 67.44% (Organic), 5.50% (Inorganic), 19.66% (Both), and 7.40% (Not used). These factors have an impact on the yield of pearl millet. Therefore, there is a need to inform the benefits of hybrid seeds among the farmer through incentive schemes and various stakeholders such as SHGs (Self-Help Groups) for its increased adoption. Also, government should take steps so that marginal farmers can use both organic and inorganic fertilizers depending upon their cultivated land. The findings of the current research will be useful for the policy maker to develop different policies related to pearl millet and Stover yield and will be a valuable addition to the upstream pearl millet supply chain in specific.Item Capital budgeting practices: a survey in the selected Indian manufacturing firms(IDEAS is a RePEc, 2019) Chadha, Saurabh; Sharma, Satyendra KumarThe purpose of this study is to investigate the capital budgeting practices prevalent in the selected Indian manufacturing firms. The study also determines the factors which sample firms consider for the ascertainment of their cost of capital. Further, the study throws a light on some of the issues which led to the ignorance of scientific evaluation techniques of project appraisal. The study was conducted with the help of survey method. The findings of the survey show that payback period method and NPV method are the two most popular techniques of capital budgeting in the Indian manufacturing sector. Although, the overall weightage of the non-discounting technique is more when compared to the discounting methods. It was also found that WACC is the most used method to determine the cost of capital in the sample firms. Thus, this study provides a useful insight of capital budgeting practices of Indian manufacturing firms. The study will be helpful for investors who are looking to invest in Indian manufacturing sector under the Make in India program and it is the first study of its kind which covers the ignorance aspect of the capital budgeting techniques.Item Assessing working capital management efficiency of Indian manufacturing exporters(Emerald, 2020-09) Chadha, Saurabh; Sharma, Satyendra KumarThe purpose of this paper is to empirically investigate the relationship between working capital management (WCM) efficiency and exogenous variables of the Indian manufacturing sector along with its sub-industries that are involved in export activities.Item Exploring predictors of working capital management efficiency and their influence on firm performance: an integrated DEA-SEM approach(Emerald, 2021-04) Chadha, Saurabh; Sharma, Satyendra KumarThis study develops an integrated approach combining data envelopment analysis (DEA) and structural equation modeling (SEM) for estimating the working capital management (WCM) efficiency and evaluating the effects of diverse exogenous variables on the WCM efficiency and firms' performance.Item Retail Location Decision Using an Integrated DEMATEL-ANP method: Retail Location(IGI Global, 2018) Sharma, Satyendra Kumar; Routroy, SrikantaThis study focuses on developing a model for making retail location decisions which addresses the limitations of existing methods. The integrated DEMATEL-ANP method used here successfully accounts for interdependencies between the selected criteria. After reviewing the existing methods for decision making, the Decision Making Trial and Evaluation (DEMATEL) and the Analytical Network Process (ANP) methods were chosen. DEMATEL evaluates the degrees of influence the criteria have on each other. ANP is used to assign weights to criteria and the sub-criteria, and eventually derive the weights for the alternative locations. The integrated model helps prioritize among the available alternatives based on scientific methods, much more reliable than intuition and experience based methods still practiced today. Adopting this method can help retail chains make more informed decisions. This is the first time an integrated DEMATEL-ANP method has been applied in the context of retail location decision.Item Word of expertise to solve SCM issues(SCMS, Noida, 2009) Sharma, Satyendra Kumar; Bhat, Anil KumarSu p p l y C h a i n M a n a g e m e n t i s a t t r a c t i n g t h e a t t e n t i o n o f a c a d e m i c i a n s a n d p r a c t i t i o n e r s . A l l t h r e e f u n c t i o n s i . e . m a n u f a c t u r i n g s u p p o r t , p r o c u r e m e n t a n d p h y s i c a l d i s t r i b u t i o n a r e t a k e n a s a s i n g l e a n d u n i f i e d f u n c t i o n . D i f f e r e n t c o m p a n i e s a r e i n v o l v e d t o p e r f o r m a l l t h e s e f u n c t i o n s a t t h e i r p r e m i s e s a r o u n d t h e w o r l d a t d i f f e r e n t l o c a t i o n s , b u t t h e u l t i m a t e o b j e c t i v e o f a l l s u p p l y c h a i n e n t i t i e s i s d e l i v e r i n g c u s t o m e r d e l i g h t . G l o b a l i z a t i o n , o u t s o u r c i n g e t c , a r e r e s p o n s i b l e f o r i n c r e a s e d d e p e n d e n c i e s a m o n g f i r m s . F i r m s a r e d e p e n d e n t o n e a c h o t h e r f o r t h e i r g o a l a c c o m p l i s h m e n t . Tw o t y p e s o f d e p e n d e n c i e s e x i s t b e t w e e n f i r ms: time dependencies and functional dependencies. This paper examines how the supply chain management solves the s t r a t e g i c i s s u e s m a i n l y r e l y i n g o n l i t e r a t u r e a n d o p i n i o n s o f e x p e r t s i n t h e f i e l d .Item Risk Management in Construction Projects(Sage, 2011-07) Sharma, Satyendra KumarRisks are unavoidable in almost every construction project whether it is building projects, civil works, or any other type of construction projects. Risk is inherent in all human endeavors, including construction activities, and the risk factors involved are diverse and varied. Managing construction project risks is considered as compulsory for any project to be successful. Thus, this study aims to identify and classify the types of construction project risks, to evaluate the level of construction project risks and finally, to identify the methods available to reduce or mitigate the construction project risks. This study also demonstrates a quantitative approach to Construction Risk Management through Analytical Hierarchy Process (AHP). The entire methodology is explained through a case study of the Delhi metro bridge collapse and its effectiveness in building a speedy and well judged response is demonstrated.Item Risk Management in Construction Projects Using Combined Analytic Hierarchy Process and Risk Map Framework(SSRN, 2014-07) Sharma, Satyendra KumarThis paper aims at developing a risk management framework for project risk management in construction projects and demonstrate its application in an ongoing construction project in Amravati, Maharashtra, India. The various risk factors encountered in construction projects and various risk management methods already in use are identified and then a framework is developed which combines the Analytic Hierarchy Process (AHP) and risk map methods. The data was collected from various stakeholders in the construction project. The findings reveal that the proposed framework helps managers to objectively find out the most important risk factor associated with the project and accordingly work towards risk minimization.