BITS Faculty Publications

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Author: search.filters.author.Shukla, TanuSubject: search.filters.subject.Social Sciences

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    Information technology in relation to human resource management: an impact evaluation study on Indian banking sector
    (Inder Science, 2017-10) Shukla, Tanu
    The intention of this article is to explore the influence of information technology in the banking industry. Efficiency and effectiveness set up a yardstick for the sustainable development of the banking industry. The intervention through information technology is an evolving concept, yet needs to be explored on an empirical basis. Information technology (IT) has become a vital fragment of the existing world while human resource management (HRM) globally has been affected in a number of ways through its adoption and application. The effect of such adoption on HRM is assessed with the help of selected private banks in India. The study aimed at defining the role of IT and CRM in the banking sector in customer satisfaction. It can be concluded that, for banks to remain competitive to deliver quality services to customers, there is a considerable need to be innovative by adopting and diffusing various IT innovations. The research analyses the banking sector vis-a-vis technological growth in the banking sector and tries to bridge the gap between traditional banking and banking laced with IT and customer relationship management. Along with this, it tries to impart the importance of technological amendments in the banking sector, which directly or indirectly boosts the economy of the country.
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    Professional Ethics for Organizational Development
    (Bloomsbury India, 2020-12) Shukla, Tanu
    Professional Ethics for Organizational Development provides a lucid view of significance, positioning, and impact of ethical compliances in the professional context with empirical evidence. The book affirms that ethics is not merely a theoretical study, but also the implication of ethical principles at the workplace. Professional Ethics in any profession governs the desirable execution of behavior at the workplace. The most vital thought is how systematic research has been undertaken to arrive at a sound conclusion than merely a hypothetical understanding. The book addresses these concerns by elucidating the professional ethics from theoretical to the practical point of view.
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    Critical Perspectives on the National Policy on Education 2016
    (Sage, 2017-08) Nair, Harikrishnan Gopinadhan; Bhattacharya, Somdatta; Shukla, Tanu; Yadav, Anupam
    This article brings together critical perspectives on a broad range of issues that emerge from a reading of the National Policy on Education 2016. The issues vary from accountability to transdisciplinarity and from the marginalization of transgender people to value education. Such a complex task of critiquing this policy document cannot be accomplished by an individual alone. This task must be borne by a team of scholars with training in diverse fields. Working in a team however generates divergences as well as convergences. Yet no attempt has been made to iron out the creases emanating from differences in opinions, nor persist with the search for an underlying singularity, nor enforce a consensus. Such is the uncertain nature of the task of reforming higher education.