Assessment of Software Quality: A Fuzzy Multi-Criteria Approach

Abstract

Software Quality Assurance consists of monitoring the software engineering processes and ensuring the highest quality. But, the software quality attributes that we deal with are not explicit in the outset and cannot be easily measured. The same attribute has multiple significance and importance in multiple contexts. The user, the developer and the manager of a software product may have different stands regarding the significance of a quality attribute. A software quality engineer, while measuring the total software quality should provide appropriate weight to each of the decision makers. This chapter proposes a fuzzy multi-criteria approach to measure the total software quality and to identify the best alternative from a set of software products.