Conceptualizing the role of blockchain in omnichannel healthcare: a Delphi study
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Date
2022-09
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Publisher
Emerald
Abstract
This study aims to identify the challenges in the healthcare industry as it adopts an omnichannel setup in an emerging economy context. Further, the study determines the scope of blockchain in addressing these challenges.
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Keywords
Management, Blockchain, Omnichannel healthcare, Token economy, Disruptive technologies, Consumer trust