Browsing by Author "Tikoria, Jyoti"

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Benchmarking business excellence practices: a case-based approach
(Inder Science, 2021-05) Tikoria, Jyoti
This paper aims to explore the business excellence practices and the relative importance of success factors by taking a case of an Indian manufacturing organisation for benchmarking purpose. A series of structured, semi-structured, in-depth interviews and company annual reports followed by a questionnaire survey were used to examine current business excellence practices and relative importance of success factors so as to benchmark best in-class practices. Factors namely 'teamwork' and 'culture and core values' are found to be very prominent at the case study of organisation ABC and helped them significantly in enhancing their performance. The rest of the factors are in line with the success factors of prominent global business excellence models. The findings of this study in terms of providing a simple template to assess organisations will be of utmost help to make improvements for moving towards business excellence. The present study reveals that there should be a customisation of the success factors for business excellence based on sector and context specificity.
CRM scale development for enhancing business excellence in the Indian airline sector
(Inder Science, 2017-07) Tikoria, Jyoti
The research study aims at developing and validating a CRM scale in the context of the Indian airline sector for enhancing business excellence. The robust methodology of scale development is used to develop the scale consisting of exploratory and confirmatory factor analysis. Finally validated scale consists of six factors named as perceived value, process orientation, commitment, technology and support staff, top of range positioning, and customisation and repurchase intentions. These factors should be given utmost importance from the airline company's point of view for better retention and repatronage of customers as well as for overall business excellence. Novelty of the research work lies in developing the CRM scale for the Indian airline sector as there is no such study available in the literature. Managerially, it will help the management of various airline companies to identify the most critical areas for improvement and acting accordingly. This will ultimately have a significant effect on the Indian economy because of the sectoral contribution in GDP. The major limitations of the study lie in terms of sample size and generalisability of the proposed scale in different national context.
Development & Validation of Business Excellence Framework for Indian Manufacturing MSMEs
(Inder Science, 2021) Tikoria, Jyoti
The present study aims at exploring the status of business excellence practices, proposing and validating a framework and prioritisation of validated factors for Indian manufacturing MSMEs. A structured methodology was followed for achieving the three-fold objectives of present research work. The findings present the awareness and status of business excellence practices in MSMEs followed by validation of eight factor multidimensional construct of business excellence comprising of factors namely organisational culture and stakeholder engagement; quality systems and business orientation; self-managed teams with diverse work force; competitiveness and market orientation; result orientation; innovation and continuous improvement; inclusive organisational environment and leadership and top management commitment; out of these leadership and top management commitment received a higher weightage. The implications for practitioners and policy makers have also been discussed. The novelty of this research work lies in proposing a framework for business excellence assessment of MSMEs for fueling the growth of Indian economy.
Development and validation of service quality scale for Indian telecom sector
(IDEAS is a RePEc, 2020) Tikoria, Jyoti
Looking at the changing landscape of Indian telecom sector due to the fierce competition and price war, there is need to reconsider and prioritise the current service standards to measure service quality. The research work aims at developing a valid and reliable scale for assessing the service quality of telecom service providers in India. A standard methodology for scale development is used for developing and validating the scale, which comprises of exploratory and confirmatory factor analysis. The sample population was taken from National Capital Region (NCR) of India. The findings clearly reveal the service quality as a multidimensional construct comprising of the factors namely physical infrastructure, service encounter, employee conduct, customer support and agility. The study bridges the gap in the literature in the domain of service quality as well as provides inferences and strategic implications from practitioner's perspective as well. Novelty of this work lies in the fact of considering the views of customers of different Indian telecom service providers and providing a comprehensive measure for enhancing the service quality which is the pressing need due to the significant change in the Indian telecom sector due to advent of new players as well as shifting customer expectations and experiences.
Dimensions influencing business intelligence and analytics maturity: a critical analysis
(Inder Science, 2021-05) Tikoria, Jyoti
The importance of business intelligence and analytics (BI&A) as a capability in an organisation has grown over the years. In order to assess the state of BI&A, managers today need to identify the critical dimensions which influence the maturity of BI&A capability. A wide range of maturity models (MMs) have been developed, for the purpose of assessment of BI&A capability maturity. Managers may find it difficult to select the appropriate MM to use especially with the changing characteristics of data over time and advent of big data. Each of these models has multiple dimensions which are not necessarily exhaustive and distinct. This study consolidates the large number of dimensions found across 29 BI&A MMs in extant literature. With help of an expert panel, a set of six distinct and critical dimensions needed for assessing BI&A capability in organisations have been identified. Qualitative research tool NVIVO is used for analysis of the research articles.
Emerging trends and impact of business intelligence & analytics in organizations: Case studies from India
(Sage, 2020-11) Tikoria, Jyoti
Business Intelligence & Analytics (BI&A) has an increasing impact on decision making and business performance within most organizations today. These organizations regularly invest in resources required for BI&A. What is the impact of this investment? Which functions of the business does BI&A impact? Are there any trends seen in the usage and effectiveness of BI&A? Are these trends different across organizations with different levels of BI&A capability maturity? The purpose of this study was to discover patterns in the usage and effectiveness of BI&A across organizations which are at different levels of BI&A maturity. In the first phase of the study, the data sample was taken from 145 organizations in India. It was analyzed using the data mining technique – k-means clustering. The organizations were grouped into six clusters based on factors influencing BI&A capability maturity. In the second phase of the study, one case organization is taken from each cluster to gain deeper insights. In-depth interviews were conducted with a respondent from each case organization to understand the state of BI&A, the usage and effectiveness of BI&A. The interviews were analyzed using thematic analysis method in NVIVO 12 plus. The study identified the key characteristics which represented the state of BI&A capability maturity in the organization cluster. Findings show that groups of organization which had higher maturity of BI&A capability were using BI&A across larger number of functional areas and also experiencing the effectiveness of BI&A in more areas than the organizations which had lower maturity of BI&A capability.
An empirical analysis of the factors affecting social entrepreneurial intentions
(Springer, 2017-05) Bhat, Anil Kumar; Tikoria, Jyoti
The present study aims at identifying the social entrepreneurial intention among undergraduate students in Indian context by using the theory of planned behaviour as the research framework. A 72 item questionnaire was responded by 390 students of premier technical universities of India. A method of sampling used was systematized random sampling. 69% (N = 269) of the respondents were male and 31% (N = 121) were female and the average age of the respondents was approximately 20 years. The questionnaire measured emotional intelligence, creativity, and moral obligation, attitude toward becoming a social entrepreneur, subjective norms and perceived behavioural control. The result shows that the proposed model in the present study explains 47% of the variance, explaining the social entrepreneurship intention. Creativity showed a strongest positive relationship followed by emotional intelligence. This research study contributes to the social entrepreneurship literature by introducing emotional intelligence and creativity as new antecedents that also explains social entrepreneurial intention formation.
Empowering informed life insurance decisions: the impact of financial literacy on framing effects
(Emerald, 2024-10) Bhat, Anil Kumar; Tikoria, Jyoti
This study investigates the impact of financial literacy on consumers’ intention to purchase life insurance policies with a framing effect. Although life insurance companies use framing to nudge consumers, this marketing tactic fails to foster long-term relationships and informed decisions. The study introduced a financial literacy education comparing the benefits of life insurance with traditional banking instruments. Using a rating-based conjoint analysis experiment, the effects of financial literacy on premium and benefit framing were tested and analyzed with three-way ANCOVA and Hayes Process. Results indicate that financial literacy significantly increases purchase intention for policies with monthly premiums and aggregate benefits.
Evaluating performance of national R&D organizations using integrated DEA‐AHP technique
(Emerald, 2008-06) Tikoria, Jyoti
The purpose of this paper is to evaluate and compare the performance of national R&D organizations in India in terms of their relative efficiencies using a multiple output measurement criteria incorporating the quality of the output measures.
Exploring the factors responsible in predicting entrepreneurial intention among nascent entrepreneurs: A field research
(Emerald, 2020-02) Bhat, Anil Kumar; Tikoria, Jyoti
The purpose of this paper is to identify the entrepreneurial intention (EI) among nascent entrepreneurs in the Indian context by using Shapero’s theory of entrepreneurial event as the research framework.
Factors Affecting Individual’s Intention to Become a Social Entrepreneur
(Springer, 2018-05) Bhat, Anil Kumar; Tikoria, Jyoti
There are good numbers of success stories of social enterprises in India such as Arvind Eye Centre, Barefoot, Farm2Food Foundation, AYZH, Jaipur rugs and Selco Solar. There is a need to the number of such social enterprises in India. This chapter discusses the various factors that affect an individual’s intention to become a social entrepreneur. This study, conducted among students of India’s leading technical institutions, indicates that self-efficacy was found to be the strongest predictor of entrepreneurial intention.
A field research of nascent social entrepreneurs intention formation
(Elgaronline, 2020-05) Bhat, Anil Kumar; Tikoria, Jyoti
The objective of this study is to identify the role and robustness of social entrepreneurial education, social entrepreneurial self-efficacy, empathy and moral obligation in predicting social entrepreneurial intentions. A 37-item questionnaire was answered by 200 nascent social entrepreneurs who are engaged in executing a new business idea and enrolled in universities in India. Perceived feasibility was found to be the strongest predictor of social entrepreneurial intention followed by empathy. Through this study the authors aim to address two major weaknesses in the current literature on social entrepreneurship: the limited scope of student samples used in most of the research studies, and the lack of empirical studies that attempt to translate social entrepreneurial intentions into behaviour. This chapter addresses conceptual and methodological issues associated with analysing the intention–behaviour relationship.
HashLearn Now: Mobile Tutoring in India
(JIBC, 2016-04) Tikoria, Jyoti
Looking at today’s competitive exams scenario, a single mark may lead to a differentiation of rank in multiples of hundreds or even thousands. Looking at this problem from student’s perspective this article discusses the role of anywhere, anytime help for the students in getting answers for their problems on a real-time basis from the application known as HashLearn Now. The smart phones usage by students clearly signifies the importance of this application for getting their queries answered by experts in the domain of PCM (Physics, Chemistry and Mathematics). This paper discusses the need of such kind of application, development along with the functionality, uses and business model. This application along with its user friendly interface and responses from students makes it applicable on a wider level acceptance for the target audience preparing for engineering entrance exams of national and international repute. The usage of the application along with affordable pricing plans makes it as one of its kind.
ICT enabled classroom effectiveness scale development and validation: A case of multi-campus university
(Knowledge Management & E-Learning, 2017-10) Tikoria, Jyoti
The research work aims at developing a valid and reliable scale for ICT (Information and communication technology) enabled classroom effectiveness from student’s perspective in a multi-campus university setting. A standard methodology for scale development is used for developing and validating the scale which comprises of exploratory and confirmatory factor analysis. The sample population was the students from a premier multi-campus university. The results revealed ICT enabled classroom effectiveness as a multi-dimensional construct comprising of four factors namely class design and infrastructure; scheduling and coordination; technical support staff; and resource availability. Although a plethora of literature is available in the domain of e-learning, none of them have considered the aspects of ICT enabled classroom effectiveness specifically in an Indian multi-campus university. The limitation of the study lies in terms of sample size and generalizability. Emphasizing the identified factors will give a cutting edge advantage for the universities by enhancing the effectiveness and efficiency of ICT enabled classroom teaching.
Impact of ethical leadership on organizational climate and its subsequent influence on job commitment: a study in hospital context
(Emerald, 2021-08) Tikoria, Jyoti
Individuals often look up to external influencers (leaders) that determine their conduct and form their perception regarding organizational policies and practices which constitute their organizational climate. The importance of organizational climate has been realized off late in various job outcomes among doctors, such as commitment, turnover, etc. Therefore this study aims to investigate the relationship of ethical leadership with organizational climate that may further affect the commitment of doctors in Indian hospitals.
Measuring Business Intelligence & Analytics capability maturity: A study of organizations in India
(Inder Science, 2021) Tikoria, Jyoti
While there have been studies for development and evaluation of maturity models for measuring business intelligence and analytics (BI&A) capability maturity of organisations, there has been no empirical study done solely for assessing the BI&A capability maturity of organisations. The purpose of this paper is to measure the BI&A capability maturity in organisations. This has been done through an empirical study with a sample of 145 organisations from different industry sectors in India. BI&A capability maturity has been assessed using six influencing factors. Analysis has been done based on industry sectors and segments, where findings have indicated some distinct industry segments with varying BI&A capability maturity. Organisations have also been grouped based on the maturity of six factors using K-means clustering technique. Each cluster was found to be representing a different level of maturity. The clusters have been reorganised to bring out interesting insights about BI&A capability maturity. The study presents important managerial implications.
Measuring the effectiveness of success factors: a case of government funded R&D organisations in India
(Inder Science, 2010-06) Tikoria, Jyoti
The process of globalisation and liberalisation has affected research organisations. India is no exception to this. On this background, it is interesting to study the response of government funded research organisations. The purpose of this paper is to assess the effectiveness and impact of the factors in government funded R&D organisations in India, which affect their performance. The study has used the questionnaire survey method. The survey was focused on the opinion of the scientists and R&D managers working in eight government funded R&D organisations in India. Project management skills has come out to be best predictor of performance of Indian Government funded R&D organisation followed by customer focus and market orientation, top management commitment and organisation culture and human resource focus. Owing to difficulty in approaching all the departments, the study is limited for a small group of Indian Government funded R&D organisations.
Mediating Role of Prosocial Motivation in Predicting Social Entrepreneurial Intentions
(Taylor & Francis, 2020-05) Bhat, Anil Kumar; Tikoria, Jyoti
The aim of this research study to identify the role of empathy, moral judgement and social entrepreneurial education in predicting social entrepreneurial intention. And also test the mediating effect of prosocial motivation in this relationship. Through the survey, primary sample data of 755 nascent social entrepreneurs were used to test the hypotheses. The hypothesised moderated mediation condition was supported as results suggest that prosocial motivation mediated the relationship between antecedents and social entrepreneurial intentions. Besides this social entrepreneurial education showed a strong direct relationship with social entrepreneurial intentions. These findings strengthen the argument which states that there is a great need from policy, educators and universities to start courses that can imbibe the feeling of empathy. And also support system to motivates students to go for social entrepreneurship as a career choice.
Modelling the success factors for national R&D organizations: a case of India
(Emerald, 2010) Tikoria, Jyoti
National policy makers in India have realized that the research and development (R&D) performance of India has not been up to the benchmark. This paper aims to identify and develop the structural cause and effect relationship among various factors that affect the performance of national R&D organizations in India.
Performance measurement of national R&D organisations using analytic hierarchy process: a case of India
(Inder Science, 2009) Tikoria, Jyoti
Evaluating and comparing the performance of different R&D organisations in a homogeneous or heterogeneous group in the fairest way is a very complex and yet challenging task. This paper provides a framework and a system to the national policy makers and the performance monitoring committee for designing a standard multiple performance measurement criteria for evaluating and comparing the performance of national R&D organisations. In this paper, analytic hierarchy process (AHP) technique has been applied to develop the framework of multiple performance measurement criteria, deriving their respective weights and system for comparing the performance of a group of Indian national R&D organisations involved in applied as well as basic research in chemical and botanical sciences. The framework and the system developed have been applied by taking an illustration to evaluate and compare the performance of six national R&D organisations in terms of their benefit-cost ratio.