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A literature review on total quality management (models, frameworks, and tools and techniques) in higher education
(Emerald, 2022-11) Sangwan, Kuldip Singh; Jasti, Naga Vamsi Krishna; Kota, Srinivas
The purpose of this paper is to analyze the evolution of total quality management (TQM) models, frameworks, and tools and techniques in higher education (HE) over the last thirty years from 1991 till 2020, based on a literature review