Department of Management

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Author: search.filters.author.Tikoria, JyotiHas files: No

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Now showing 1 - 10 of 27
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    Role of policyholders’ beliefs in life insurance lapses: a model building approach
    (Emerald, 2024-09) Bhat, Anil Kumar; Tikoria, Jyoti
    This study aims to understand the lapse behavior of life insurance policyholders. Despite being accessible for nearly two centuries, only a small fraction of individuals purchase such policies and many of those who do let them lapse. The belief hypothesis model (BHM) is introduced to elucidate the correlation between policyholders' beliefs and their decisions regarding life insurance lapses.
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    Empowering informed life insurance decisions: the impact of financial literacy on framing effects
    (Emerald, 2024-10) Bhat, Anil Kumar; Tikoria, Jyoti
    This study investigates the impact of financial literacy on consumers’ intention to purchase life insurance policies with a framing effect. Although life insurance companies use framing to nudge consumers, this marketing tactic fails to foster long-term relationships and informed decisions. The study introduced a financial literacy education comparing the benefits of life insurance with traditional banking instruments. Using a rating-based conjoint analysis experiment, the effects of financial literacy on premium and benefit framing were tested and analyzed with three-way ANCOVA and Hayes Process. Results indicate that financial literacy significantly increases purchase intention for policies with monthly premiums and aggregate benefits.
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    Evaluating performance of national R&D organizations using integrated DEA‐AHP technique
    (Emerald, 2008-06) Tikoria, Jyoti
    The purpose of this paper is to evaluate and compare the performance of national R&D organizations in India in terms of their relative efficiencies using a multiple output measurement criteria incorporating the quality of the output measures.
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    Performance measurement of national R&D organisations using analytic hierarchy process: a case of India
    (Inder Science, 2009) Tikoria, Jyoti
    Evaluating and comparing the performance of different R&D organisations in a homogeneous or heterogeneous group in the fairest way is a very complex and yet challenging task. This paper provides a framework and a system to the national policy makers and the performance monitoring committee for designing a standard multiple performance measurement criteria for evaluating and comparing the performance of national R&D organisations. In this paper, analytic hierarchy process (AHP) technique has been applied to develop the framework of multiple performance measurement criteria, deriving their respective weights and system for comparing the performance of a group of Indian national R&D organisations involved in applied as well as basic research in chemical and botanical sciences. The framework and the system developed have been applied by taking an illustration to evaluate and compare the performance of six national R&D organisations in terms of their benefit-cost ratio.
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    Measuring the effectiveness of success factors: a case of government funded R&D organisations in India
    (Inder Science, 2010-06) Tikoria, Jyoti
    The process of globalisation and liberalisation has affected research organisations. India is no exception to this. On this background, it is interesting to study the response of government funded research organisations. The purpose of this paper is to assess the effectiveness and impact of the factors in government funded R&D organisations in India, which affect their performance. The study has used the questionnaire survey method. The survey was focused on the opinion of the scientists and R&D managers working in eight government funded R&D organisations in India. Project management skills has come out to be best predictor of performance of Indian Government funded R&D organisation followed by customer focus and market orientation, top management commitment and organisation culture and human resource focus. Owing to difficulty in approaching all the departments, the study is limited for a small group of Indian Government funded R&D organisations.
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    Ranking national R&D organisations: a data envelopment analysis
    (Inder Science, 2010-04) Tikoria, Jyoti
    Ranking and awarding the national research and development (R&D) organisations on a multiple criteria is a complex and yet challenging task. In this paper, a hybrid model based on data envelopment analysis/analytical hierarchy process (DEA/AHP) has been applied to rank the national R&D organisations on the basis of their relative efficiencies. This model has been supported as it overcomes the limitations of both the methods when used in isolation that DEA cannot rank all the DMUs and AHP is highly subjective. The advantages of both the methods have been utilised to solve the problem of evaluating and ranking the performance of national R&D organisations in a more refined way. The hybrid model has been demonstrated by taking an illustration of six national R&D organisations considered as decision-making units (DMUs) by taking a set of multiple output measures and one input measure.
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    Modelling the success factors for national R&D organizations: a case of India
    (Emerald, 2010) Tikoria, Jyoti
    National policy makers in India have realized that the research and development (R&D) performance of India has not been up to the benchmark. This paper aims to identify and develop the structural cause and effect relationship among various factors that affect the performance of national R&D organizations in India.
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    HashLearn Now: Mobile Tutoring in India
    (JIBC, 2016-04) Tikoria, Jyoti
    Looking at today’s competitive exams scenario, a single mark may lead to a differentiation of rank in multiples of hundreds or even thousands. Looking at this problem from student’s perspective this article discusses the role of anywhere, anytime help for the students in getting answers for their problems on a real-time basis from the application known as HashLearn Now. The smart phones usage by students clearly signifies the importance of this application for getting their queries answered by experts in the domain of PCM (Physics, Chemistry and Mathematics). This paper discusses the need of such kind of application, development along with the functionality, uses and business model. This application along with its user friendly interface and responses from students makes it applicable on a wider level acceptance for the target audience preparing for engineering entrance exams of national and international repute. The usage of the application along with affordable pricing plans makes it as one of its kind.
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    CRM scale development for enhancing business excellence in the Indian airline sector
    (Inder Science, 2017-07) Tikoria, Jyoti
    The research study aims at developing and validating a CRM scale in the context of the Indian airline sector for enhancing business excellence. The robust methodology of scale development is used to develop the scale consisting of exploratory and confirmatory factor analysis. Finally validated scale consists of six factors named as perceived value, process orientation, commitment, technology and support staff, top of range positioning, and customisation and repurchase intentions. These factors should be given utmost importance from the airline company's point of view for better retention and repatronage of customers as well as for overall business excellence. Novelty of the research work lies in developing the CRM scale for the Indian airline sector as there is no such study available in the literature. Managerially, it will help the management of various airline companies to identify the most critical areas for improvement and acting accordingly. This will ultimately have a significant effect on the Indian economy because of the sectoral contribution in GDP. The major limitations of the study lie in terms of sample size and generalisability of the proposed scale in different national context.
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    ICT enabled classroom effectiveness scale development and validation: A case of multi-campus university
    (Knowledge Management & E-Learning, 2017-10) Tikoria, Jyoti
    The research work aims at developing a valid and reliable scale for ICT (Information and communication technology) enabled classroom effectiveness from student’s perspective in a multi-campus university setting. A standard methodology for scale development is used for developing and validating the scale which comprises of exploratory and confirmatory factor analysis. The sample population was the students from a premier multi-campus university. The results revealed ICT enabled classroom effectiveness as a multi-dimensional construct comprising of four factors namely class design and infrastructure; scheduling and coordination; technical support staff; and resource availability. Although a plethora of literature is available in the domain of e-learning, none of them have considered the aspects of ICT enabled classroom effectiveness specifically in an Indian multi-campus university. The limitation of the study lies in terms of sample size and generalizability. Emphasizing the identified factors will give a cutting edge advantage for the universities by enhancing the effectiveness and efficiency of ICT enabled classroom teaching.