Department of Management
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Item Era of Strategic Performance Management Post 2000: Thinking Beyond Balanced Scorecard (a Literature Review)(SSRN, 2012-06) Yadav, NeetuBalanced scorecard (BSC) developed by Kaplan and Norton which is extensively used by corporations for performance measurement and control system. Last two decades can be considered as an important period for enterprise performance management system as lot many criticism of BSC has been highlighted by practitioners and researchers and it had given a new way to researchers to think beyond BSC. This paper can be considered as a literature review paper where an attempt has been made to review post 2000 era of strategic performance management in terms of new development made by adding important issues related to development or designing of performance measures, performance measurement systems and performance management frameworks. The study provides an overview about BSC which include its dominance, application, practitioners view about implementation and criticism highlighted in the literature. Further, it discusses important issues raised by researchers for development of integrated performance measurement system and other issues which made an attempt to overcome the shortcomings of BSC. The literature review of around two decades is presented here where the review of 1992-2011is done to get the literature regarding application, criticism and other important issues related to BSC and 2000-2011 period’s review gives an insight about the issues raised by practitioners and researchers related to performance measurement and management system designing and development. This study gives a snapshot of the developments in the area of strategic performance management for the future researchers. The expected outcome of this study is to gain insights from the literature regarding development of integrated and holistic performance management system for the enterprise which leads to an integrated, holistic and dynamic view of enterprise performance managementItem Theoretical Roots of Flexible Strategy Game-card: An Evolving Strategic Performance Management Framework(Springer, 2013) Yadav, NeetuIn the last two decades, many developments have been made in the field of strategic performance management in terms of performance management frameworks/models. The major developments are performance prism, Kanji’s business scorecard, holistic scorecard, system dynamics-based balanced scorecard, etc. One of the attempts made to propose an integrated performance management framework is named as flexible strategy game-card, which intends to support full cycle of strategy formulation, execution, performance measurement, and management. This chapter is an attempt to discuss about this evolving performance management framework in terms of its evolution, the theoretical roots, and application of framework by presenting an illustration. The outcome of the chapter is to share theoretical roots with the researchers and practitioners related to this recent development.Item Performance measurement and management frameworks: Research trends of the last two decades(Emerald, 2013-11) Yadav, NeetuThe purpose of this paper is to provide an integrated framework of performance management area showcasing research trends in performance measurement and management frameworks developed and discussed by revisiting the literature of the last two decades – from 1991 to 2011.