Department of Management

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Subject: search.filters.subject.Business excellence

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Now showing 1 - 7 of 7
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    Assessing online reviews: A text analysis approach
    (Bloomsbury Publishing, 2018) Goyal, Praveen
    The added objectives of FOBE 2018 is to promote research and developmental activities in IT for Strategy, Marketing, Computational Management and the related areas and to promote scientific information exchange between researchers, developers, consultants, academics, students, and practitioners working in India and abroad. The conference will be a regular event to make it an ideal platform for people to share views and experiences in the formulation and implementation of Strategy, Information Technology, Marketing and other facets of Business Administration. Hope this volume finds space in the minds of the practicing world of business and draws new landscapes in future.
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    Understanding the impact of social media on the process of value co-creation
    (Bloomsbury Publishing, 2018) Goyal, Praveen
    The added objectives of FOBE 2018 is to promote research and developmental activities in IT for Strategy, Marketing, Computational Management and the related areas and to promote scientific information exchange between researchers, developers, consultants, academics, students, and practitioners working in India and abroad. The conference will be a regular event to make it an ideal platform for people to share views and experiences in the formulation and implementation of Strategy, Information Technology, Marketing and other facets of Business Administration. Hope this volume finds space in the minds of the practicing world of business and draws new landscapes in future.
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    Measuring the effectiveness of success factors: a case of government funded R&D organisations in India
    (Inder Science, 2010-06) Tikoria, Jyoti
    The process of globalisation and liberalisation has affected research organisations. India is no exception to this. On this background, it is interesting to study the response of government funded research organisations. The purpose of this paper is to assess the effectiveness and impact of the factors in government funded R&D organisations in India, which affect their performance. The study has used the questionnaire survey method. The survey was focused on the opinion of the scientists and R&D managers working in eight government funded R&D organisations in India. Project management skills has come out to be best predictor of performance of Indian Government funded R&D organisation followed by customer focus and market orientation, top management commitment and organisation culture and human resource focus. Owing to difficulty in approaching all the departments, the study is limited for a small group of Indian Government funded R&D organisations.
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    CRM scale development for enhancing business excellence in the Indian airline sector
    (Inder Science, 2017-07) Tikoria, Jyoti
    The research study aims at developing and validating a CRM scale in the context of the Indian airline sector for enhancing business excellence. The robust methodology of scale development is used to develop the scale consisting of exploratory and confirmatory factor analysis. Finally validated scale consists of six factors named as perceived value, process orientation, commitment, technology and support staff, top of range positioning, and customisation and repurchase intentions. These factors should be given utmost importance from the airline company's point of view for better retention and repatronage of customers as well as for overall business excellence. Novelty of the research work lies in developing the CRM scale for the Indian airline sector as there is no such study available in the literature. Managerially, it will help the management of various airline companies to identify the most critical areas for improvement and acting accordingly. This will ultimately have a significant effect on the Indian economy because of the sectoral contribution in GDP. The major limitations of the study lie in terms of sample size and generalisability of the proposed scale in different national context.
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    Benchmarking business excellence practices: a case-based approach
    (Inder Science, 2021-05) Tikoria, Jyoti
    This paper aims to explore the business excellence practices and the relative importance of success factors by taking a case of an Indian manufacturing organisation for benchmarking purpose. A series of structured, semi-structured, in-depth interviews and company annual reports followed by a questionnaire survey were used to examine current business excellence practices and relative importance of success factors so as to benchmark best in-class practices. Factors namely 'teamwork' and 'culture and core values' are found to be very prominent at the case study of organisation ABC and helped them significantly in enhancing their performance. The rest of the factors are in line with the success factors of prominent global business excellence models. The findings of this study in terms of providing a simple template to assess organisations will be of utmost help to make improvements for moving towards business excellence. The present study reveals that there should be a customisation of the success factors for business excellence based on sector and context specificity.
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    Development & Validation of Business Excellence Framework for Indian Manufacturing MSMEs
    (Inder Science, 2021) Tikoria, Jyoti
    The present study aims at exploring the status of business excellence practices, proposing and validating a framework and prioritisation of validated factors for Indian manufacturing MSMEs. A structured methodology was followed for achieving the three-fold objectives of present research work. The findings present the awareness and status of business excellence practices in MSMEs followed by validation of eight factor multidimensional construct of business excellence comprising of factors namely organisational culture and stakeholder engagement; quality systems and business orientation; self-managed teams with diverse work force; competitiveness and market orientation; result orientation; innovation and continuous improvement; inclusive organisational environment and leadership and top management commitment; out of these leadership and top management commitment received a higher weightage. The implications for practitioners and policy makers have also been discussed. The novelty of this research work lies in proposing a framework for business excellence assessment of MSMEs for fueling the growth of Indian economy.
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    TQM to business excellence: a research journey (1985-2018)
    (Inder Science, 2019-09) Tikoria, Jyoti
    This study aims at providing a comprehensive research guide from total quality management (TQM) to business excellence for future researchers. A total of 371 research papers are selected ranging from 1985 to 2018 and are exhaustively reviewed to provide the major insights. It can be safely concluded that over the years, focus areas have shifted from total quality management to performance management and finally to business excellence. Another interesting trend observed is that there has been a significant increase in the awareness and deployment of business excellence practices specially in context of developing countries. The outcome of this research work in terms of providing literature classification, definitions of business excellence, prominent global and national business excellence models and success factors will be of utmost help for the academia as well as practitioners. Limitations of this research work lies in its scope in terms of review of selected list of studies.