Department of Management

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Subject: search.filters.subject.India

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Now showing 1 - 10 of 13
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    Using transcendental phenomenology to explore the social jugaads of transacting money post demonetisation in India
    (Inder Science, 2019-06) Singh, Shaili
    The present study investigates the post effects of demonetisation that occurred in India on November 8, 2016, through the first-person point of view experience. The paper analyses individual and collective construction of social jugaad or innovative solutions that local people adopted for depositing and withdrawing the money alone or with the help of others. The region of study is a small tier-2 city of Rohtak, in the state of Haryana, which is in the proximity of the National Capital Region of the country. The study applies transcendental phenomenology to capture the essence of individual experiences and assess the universal meanings of the phenomenon. This research could be useful in understanding the possible ways in which people would react to such a step of the government and provides information for policymaking, aimed at addressing currency disposal behaviours.
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    Talent management: a burgeoning strategic focus in Indian IT industry
    (Emerald, 2017-04) Naim, Mohammad Faraz
    The purpose of this paper is to examine the talent management (TM) system in an Indian IT organisation.
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    Linking knowledge sharing, competency development, and affective commitment: evidence from Indian Gen Y employees
    (Emerald, 2017-07) Naim, Mohammad Faraz
    The present study aims to explore knowledge sharing to evoke affective commitment of Gen Y employees through competency development
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    Evolving face of workplace learning and development: a case of an Indian HR consulting firm
    (Emerald, 2020-11) Naim, Mohammad Faraz
    The purpose of this paper is to illustrate existing learning and development (L&D) practices of an Indian HR consulting firm.
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    Modeling the CSR barriers in manufacturing industries
    (Emerald, 2017-10) Goyal, Praveen
    The purpose of this paper is to identify and rank the various barriers of the CSR implementation in Indian manufacturing companies. Further, this paper also studies interaction of different barriers.
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    Consumer reactions to retail out-of-stock: replication into new contexts
    (Inder Science, 2008-04) Rani, Leela
    This study empirically examines the impact of situational, consumer, store and product characteristic variables on consumers' behavioural reactions in out-of-stock situations in retail. A survey method for data collection was used with a sample of 1,207 retail customers in India's unorganised retail sector across five product categories in Varanasi, India. Results showed that 11 out of 13 independent variables had a significant impact on at least one of the three behavioural responses considered. As the data was collected only for five product categories and for unorganised retail setting, findings are not generalisable beyond these limitations. Empirical research like this helps to develop an understanding about the consumer behaviour which differs widely across settings. It is one of the first studies in an unorganised retail in India. Study provides crucial insights to the retailers by identifying independent variables that must be considered while designing their operations and strategies to fight out-of-stock. Implications for the retailers and the future research are discussed.
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    Understanding consumer’s attitude towards retail store in stockout situations
    (Emerald, 2007) Rani, Leela
    This study aims to examine empirically how consumers’ attitude towards retail stores gets affected by situational, consumer, store and product characteristic variables when they face outof-stock situations.
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    Benchmarking business excellence practices: a case-based approach
    (Inder Science, 2021-05) Tikoria, Jyoti
    This paper aims to explore the business excellence practices and the relative importance of success factors by taking a case of an Indian manufacturing organisation for benchmarking purpose. A series of structured, semi-structured, in-depth interviews and company annual reports followed by a questionnaire survey were used to examine current business excellence practices and relative importance of success factors so as to benchmark best in-class practices. Factors namely 'teamwork' and 'culture and core values' are found to be very prominent at the case study of organisation ABC and helped them significantly in enhancing their performance. The rest of the factors are in line with the success factors of prominent global business excellence models. The findings of this study in terms of providing a simple template to assess organisations will be of utmost help to make improvements for moving towards business excellence. The present study reveals that there should be a customisation of the success factors for business excellence based on sector and context specificity.
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    Development & Validation of Business Excellence Framework for Indian Manufacturing MSMEs
    (Inder Science, 2021) Tikoria, Jyoti
    The present study aims at exploring the status of business excellence practices, proposing and validating a framework and prioritisation of validated factors for Indian manufacturing MSMEs. A structured methodology was followed for achieving the three-fold objectives of present research work. The findings present the awareness and status of business excellence practices in MSMEs followed by validation of eight factor multidimensional construct of business excellence comprising of factors namely organisational culture and stakeholder engagement; quality systems and business orientation; self-managed teams with diverse work force; competitiveness and market orientation; result orientation; innovation and continuous improvement; inclusive organisational environment and leadership and top management commitment; out of these leadership and top management commitment received a higher weightage. The implications for practitioners and policy makers have also been discussed. The novelty of this research work lies in proposing a framework for business excellence assessment of MSMEs for fueling the growth of Indian economy.
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    SERVQUIX: A Tool for Service Quality Measurement in Indian Banks
    (Inder Science, 2021) Tikoria, Jyoti
    The paper aims to propose a comprehensive instrument to measure service quality of banks in India. A standard methodology has been used for scale and index development. The findings clearly depict service quality of banks as a multi-dimensional construct having factors as employee attitude, service recovery, physical and technological infrastructure, assurance and online banking facilities. At last an easy to use template has been proposed for practitioners to calculate and assess their competitive scores based on service quality. The originality of this work lies in the fact that the index captures the customers’ perspective of service quality and also provides an indication for further improvement for better satisfaction and retention of its customer base. The present study may further be extended in terms of large and diversified sample size to validate the proposed index.