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Author: search.filters.author.Nagpal, GauravSubject: search.filters.subject.E-Commerce

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    Design and Deployment of Dynamic Performance Targets for the Lastmile Field Executives in eCommerce Logistics Industry
    (IGI Global, 2021) Nagpal, Gaurav; Srivastav, Prateek
    This chapter is an action research done for one of the largest eCommerce logistics organization (having presence in India) to design a working mathematical model which rates the field operations staff all around the country based on the dynamic targets depending upon different parameters, and then finally ranks the field executives relatively across the country. To ensure that the rating of the field executives is a fair and transparent process and discounts the influence of the nature of shipments provided to them problem, the authors worked with one of the largest global eCommerce delivery firms to design a rating system of the field supervisors using R.
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    Use of Data Analytics to Increase the Efficiency of Last Mile Logistics for Ecommerce Deliveries
    (IGI Global, 2021) Nagpal, Gaurav
    With the increasing share of digital transactions in the business, the way of operating the businesses has changed drastically, leading to an immense opportunity for achieving the operational excellence in the digital transactions. This chapter focusses on the ways of using data science to improve the operational efficiency of the last mile leg in the delivery shipments for e-commerce. Some of these avenues are predicting the attrition of field executives, identification of fake delivery attempts, reduction of mis-routing, identification of bad addresses, more effective resolution of weight disputes with the clients, reverse geo-coding for locality mapping, etc. The chapter also discusses the caution to be exercised in the use of data science, and the flip side of trying to quantify and dissect the phenomenon that is so complex and subjective in nature.